Terms and Conditions

On this site you will find the standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in some countries.


The copyright in this publication is owned by DHL International Ltd. It includes parts of existing copyrighted material owned by DHL International Ltd. and is used here with consent.

Any person may reproduce any portion of the material on this website subject to the following conditions:

  • The material may be used for information and non-commercial purposes only
  • It may not be modified or changed in any way- No unauthorized copy is made of any DHL trademark
  • Any copy of any portion of the material must include the following copyright notice:

Copyright ©  DHL International, Ltd. All rights reserved.

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, and ‘EasyShip’ are trademarks of DHL International Limited or any other company of DHL group, registered in at least one jurisdiction. DHL trademarks are designated by the ® symbol. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing on this website, as set forth in the previous section paragraph) without prior written permission.

All other trademarks or trade names referred to in these materials are the property of their respective owners.

DHL wants your feedback and appreciates your ideas and suggestions, but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

For your convenience, DHL may provide/use interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

This website may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on this website is updated regularly, which may lead to inaccuracies. The Internet is maintained independently at thousands of locations around the world, so some of the information accessed through this website may originate outside of DHL. As a result, DHL excludes any obligation or liability for this content.

DHL makes all reasonable attempts to exclude viruses from this websites, but it cannot guarantee this exclusion and does not assume any liability for viruses. Please take all appropriate safeguards before downloading information from this website.

The services, the content and the information on this website are provided "as is". To the fullest extent permitted by law, DHL disclaims any liability, whether express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third party rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations and warranties about the accuracy, completeness or timeliness of the services, content or information provided through the DHL website or systems. No information obtained via the DHL systems or website will create any warranties other than those expressly provided in these terms and conditions.

Some jurisdictions do not allow the limitation of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that these limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

The information on this website is provided without warranty, including all warranties of merchantability and fitness for a particular purpose, or non-infringement of third party rights. In no event shall DHL be liable to any person for any special, indirect or consequential damages resulting from the information on this website or the use thereof.

The products and services mentioned on this website are subject to the DHL´s Terms and Conditions. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL Customer Service Centre to obtain a copy of the local terms and conditions. Not all DHL products and services may be available in every country.

All information provided to DHL by visitors to this website is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.