- The shipment must be marked with a special Return Documents label. This ensures that the delivering courier will request the confirmed documents.
- The shipment must be accompanied by an envelope with return label (with the sender's address prescribed as the recipient's). In any case, it is not possible to mark the shipment with another label.
- The envelope must be placed in a way that the return label is not visible.
This service is provided by DHL Parcel throughout the territory of the Slovak Republic. The Return Documents service can be used by a customer who has concluded a valid Shipment Agreement with us. DHL Parcel is not responsible for the status and completeness of the returned parcel.