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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions and Answers

The fuel surcharge covers all shipments, regardless of the product type, and is charged automatically on top of the shipping cost according to the current rate.

The price of diesel fuel for determining the amount of the fuel surcharge is determined on the basis of the price per 1,000 liters of fuel, including duties and taxes for a group of countries EA - 19, published by the European Commission for Energy and Transport in the Oil Bulletin newsletter.

There will be a two month lag in the application of the index. For example, the monthly average price for fuel in September is used to determine the applicable surcharge for July. This is due to the release dates of the spot pricing data.

The fuel surcharge for December 2019 is 5,00%.

Development of fuel surcharge
month  
average diesel price per 1L  fuel surcharge
12/2019  EUR 1,330.91  5,00% 
11/2019 EUR 1,346.15  5,00% 
10/2019 EUR 1,310.49  4,50% 

 

Diesel Fuel Price (EURO per 1,000 litres)

At least But less than Surcharge
€ 0 € 960 0.00%
€ 960 € 1,000 0.50%
€ 1,000 € 1,040 1.00%
€ 1,040 € 1,080 1.50%
€ 1,080 € 1,120 2.00%
€ 1,120 € 1,160 2.50%
€ 1,160 € 1,200 3.00%
€ 1,200 € 1,240 3.50%
€ 1,240 € 1,280 4.00%
€ 1,280 € 1,320 4.50% 
€ 1,320 € 1,360 5.00% 
€ 1,360 € 1,400 5.50% 
€ 1,400 € 1,440 6.00% 
€ 1,440 € 1,480 6.50% 
€ 1,480 € 1,520 7.00% 
€ 1,520 € 1,560 7.50% 
€ 1,560 € 1,600 8.00% 
 

If your shipment was delivered by DHL Parcel Slovakia, we recommend you to following these instructions.

If your shipment was delivered by our partner In Time, regarding of a damaged shipment or missing content, please contact the customer service of In Time.